Privacy Policy

Introduction

Welcome to our Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our services.

Information we collect

We may collect the following types of information:

• Personal information: name, email address, and contact details you provide when registering or contacting us.
• Usage data: information about how you interact with our website, including pages visited and time spent.
• Device information: details about the device used to access our services, such as IP address, browser type, and operating system.

How we use your information

We use your information to:

• Provide and maintain our services
• Notify you about changes to our services
• Provide customer support
• Collect analytics and useful information to improve our services
• Monitor service usage
• Detect, prevent, and resolve technical issues

Data security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Third-party services

We may use third-party companies and individuals to support our services, provide services on our behalf, or help us analyze service usage.

Your personal data rights

To the extent provided by applicable law, you may exercise the following rights:

• Access and obtain a copy: Confirm whether we process your personal data and request a copy of the relevant data.
• Correction: Correct inaccurate personal data or complete incomplete data. You may also update editable account information directly under "Settings → Profile."
• Deletion: Request deletion of your personal data where the conditions prescribed by law are met. We may retain records necessary to comply with legal obligations relating to tax, accounting, fraud prevention, security, or dispute resolution, and will restrict their use for other purposes.
• Account deletion: After signing in, go to "Settings → Security → Delete account" to submit a deletion request. Account deletion is irreversible, terminates access to the account, and initiates deletion of the account and associated content. You may also request account deletion by emailing us from your registered email address.
• Restriction of or objection to processing: Where applicable, request that we restrict processing or object to our processing of your data for purposes such as legitimate interests or direct marketing.
• Data portability: Where applicable, receive data you provided to us in a structured, commonly used, and machine-readable format, or request that it be transmitted to another controller.
• Withdrawal of consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Complaint: If you believe we have not properly handled your request, you may lodge a complaint with the competent data protection or privacy regulator in your jurisdiction.

How to submit a request

You may use the relevant account settings or email support@image2.vip from your registered email address with the subject line "Data Rights Request," specifying the right you wish to exercise. To protect account security, we may ask you to verify your identity and will collect only the information necessary to complete that verification. If an authorized agent submits a request on your behalf, we may require valid proof of authorization.

We usually complete a verifiable request, or explain why we cannot fulfill it, within 30 calendar days of receipt. For complex requests or a high volume of requests, we may extend the response period where permitted by applicable law and will notify you within the original period of the reason for the extension and the expected completion date. Where permitted by law, we may refuse manifestly unfounded, repetitive, or excessive requests or charge a reasonable fee.

After account deletion, we will delete or anonymize personal data that is no longer required. Backup copies may remain until removed through our regular rotation cycle, and transaction, security, and compliance records that must be retained by law will be deleted or anonymized after the applicable retention period expires.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the updated policy on this page.

Contact us

If you have questions about this Privacy Policy or your personal data rights, please contact us or email support@image2.vip.